Privacy Policy.

1. Who Is Responsible for Your Information

DevotionCircle is operated by Gyanitalk Technologies (OPC) Private Limited (CIN U96906RJ2025OPC100685), registered at 114, Ostwal Plaza 2, (M CL), Sunderwas, Udaipur City, Udaipur, Rajasthan 313001, India. This company decides how and why your personal information is used on this store and is responsible for it.

Questions or requests about personal information can be sent to admin@devotioncircle.com.

2. Information We Collect and Why

We collect only what is needed for the purpose described next to it:

• Account and sign-in: your name, mobile number and email address, to create your account, sign you in and send order updates. Sign-in uses a one-time code sent by SMS; we never store that code in readable form.
• Unfinished sign-in or checkout: the name and mobile number you type at checkout or sign-in are saved as soon as you enter them, together with the items in your bag at that moment, even if you do not request or enter the one-time code. Our team may use them to contact you once to help you finish your order or sort out a sign-in problem (for example, a code that did not arrive). We delete them after 90 days, or close them as soon as you sign in. You can ask us to delete them at any time (see section 10).
• Delivery addresses: the addresses you enter or save, including an optional map link, to deliver your order.
• Orders: the items, prices, delivery details and order status, to accept, fulfil, track and support your purchase and to keep the records the law requires.
• Gifts and orders for someone else: the receiver’s name, mobile number and address, and any gift message, sender name or occasion you choose to add, so we can pack and deliver the gift. Please share another person’s details only with their consent.
• Saved bag: when you are signed in, the items in your bag are saved on our server so they are still there on your other devices. Our team may contact you about items left in your bag; you can ask us to stop at any time (see section 10).
• Wishlist and stock alerts: the products you save and the email address you give for a back-in-stock alert, to provide those features.
• Reviews: the rating and text you submit after a purchase. Approved reviews are shown publicly on the product page with your name as displayed with the review.
• Messages: the details you send through the contact, guidance or support forms, to answer your request.
• Newsletter: the email address you submit if you choose to subscribe, to send occasional updates.
• Consultations: the birth details you give when you book (name, gender, date, time and place of birth, topic and question), which are shown to the astrologer you book, and the session record: package, times, coins, rating and review. Chat messages are stored so you and the astrologer can read them again and so our team can handle complaints and stop misuse; messages with phone numbers, email addresses, links or social media IDs are not delivered and are kept for our team only. Astrologers never see your mobile number or email.
• Consultation wallet: the coins you buy, use, get back or are given, with the time and the session they relate to, and for each recharge the coin pack, the amount paid, the GST included and the Razorpay order and payment IDs. We keep these records as long as your account exists and as long as tax and accounting law requires.
• Astrologers on DevotionCircle: if you sign up as an astrologer, your mobile number, the profile you write (display name, photo, skills, languages, experience and introduction), your full name, date of birth, gender, city and state, and for verification and payouts your ID type with its last 4 characters, ID and PAN card images, PAN and bank or UPI details. Your public profile is shown on the store once our team approves it; the other details are seen only by our verification team. PAN and bank details are stored encrypted. Text that contains phone numbers, email addresses or social media IDs is refused and the attempt is recorded, to keep consultations on DevotionCircle.
• Site visits: the pages you open on this store, when you open them, the website that sent you here, your IP address and your device type, browser and operating system, linked to a random visit number. This shows our team how many people are using the store and which pages they visit, so we can improve it and spot problems. We keep it for 30 days, then delete it. These records stay on our own server, are not shared and are not used for advertising (Google Analytics is described in section 6).

Please do not send passwords, one-time codes, full card details or CVV in any message.

3. Our Mobile Apps

The DevotionCircle app and the DC Astrologer app (for astrologers) use the same account and the same personal information as this store, as described in this policy. In addition, the apps use:

• Notifications and incoming-call alerts: to tell you about orders, messages and consultation requests, and to ring like a phone call when an astrologer accepts your request (or, for astrologers, when a customer books you), the app registers a notification token with Google Firebase Cloud Messaging (and, on iPhone, Apple Push Notification service). We keep this token with your account and delete it when you sign out or delete your account. The app asks for notification and full-screen call permission only when you start a consultation (astrologers: when you go online).
• Microphone and camera: used only during an audio or video consultation that you start or accept, to carry your voice and video to the other person. The app asks for this permission at that moment.
• Call recordings: voice and video consultations are recorded (sound only, both sides) for your safety, to handle complaints and to keep quality; the call screen shows "Call is recorded" while it runs. The recording is made on the customer's device, stored privately on our server, can be played only by that customer and DevotionCircle support, and is deleted automatically after 90 days.
• Sign-in on the device: your sign-in is kept in the phone’s secure storage until you sign out.
• Astrologer documents: astrologers can upload a profile photo and ID and PAN documents from their phone’s camera or files, for verification.

The apps do not access your contacts, call logs, SMS or precise location. Your place of birth is what you type or choose from the list.

4. AI Astrologers and AI-Written Reports

Some astrologers on DevotionCircle are AI assistants. They are marked AI on the store and in the chat. When you chat with an AI astrologer, your messages and the birth details you shared for that consultation are sent to Google (Gemini API) to write the reply. Partner match reports may also be written with the help of Google Gemini, using the names and birth details you enter. Google processes this information under its own terms to provide the service to us. Please do not share health records, passwords, card details or other sensitive information in these chats.

AI replies are generated automatically and can be wrong or incomplete.

5. How We Use It

We use personal information to create and secure accounts, verify sign-ins, process and deliver orders, send order and delivery updates, answer questions and support requests, review returns and cancellations, keep transaction records, prevent misuse and fix technical problems. We do not use it for automated decisions about you and we do not sell personal information.

Newsletter messages are sent only if you subscribed. Essential messages about your account, security or an order you placed are sent when needed to provide the service.

6. Cookies and Storage on Your Device

Apart from Google Analytics (below), we use only essential cookies and browser storage: a sign-in cookie that keeps you signed in on that device for up to 365 days unless you sign out (for astrologers, a separate sign-in cookie for up to 30 days), and browser storage for your bag, recently viewed products and the sound setting. Browser storage also holds the random visit number used for the site-visit records described in section 2.

We also use Google Analytics, a service of Google, to understand how many people visit the store, which pages they view and how they arrived. It sets its own cookies (named _ga) and sends Google your IP address, device and browser details and the pages you view; Google processes this under its own privacy policy. We use it only to measure and improve the store, not for advertising. You can block it with your browser’s cookie settings or Google’s opt-out add-on (tools.google.com/dlpage/gaoptout).

If you clear or block this storage, some shopping or account features may not work as expected.

7. Who We Share It With

We share only the information a provider needs to do its part, and only to run this store:

• Razorpay for online payments;
• MSG91 to send sign-in codes by SMS;
• Hostinger for website hosting, the database and email;
• Google (Firebase Cloud Messaging) to deliver app notifications and incoming-call alerts;
• Agora to connect consultation chats in real time and to carry audio and video calls (calls are not recorded);
• VedicAstroAPI to calculate kundali, panchang, horoscope and matching from the birth details you enter;
• Google (Gemini API) to write the replies of AI astrologers and AI-assisted partner match reports;
• Google Play and Apple App Store to distribute the apps; and
• courier partners, who receive the name, phone number and address needed to deliver your parcel.

We may also disclose information where the law requires it. We do not sell or rent personal information.

8. Payments

Online payments are processed by Razorpay. You enter your card, UPI or bank details in Razorpay’s checkout; DevotionCircle never sees or stores them. We keep only the payment reference numbers and payment status needed to confirm and support your order.

For details about the information Razorpay handles directly, review the privacy information presented by Razorpay during checkout.

9. How Long We Keep It and How We Protect It

We keep order and invoice records for as long as tax and accounting laws require, which can be up to 8 years. We keep your account, saved addresses and saved bag until you delete your account or ask us to delete them, newsletter details until you unsubscribe, and technical records such as security and request-limit logs only for a short period.

The site and the apps use HTTPS, sign-in codes are stored only in hashed form, payment and email credentials are stored encrypted, and access to customer information is limited to authorised staff. No system can be guaranteed completely secure; if you believe your account or information has been misused, contact us promptly.

10. Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update information that is inaccurate or incomplete;
• delete your information, except records we must keep by law;
• withdraw a consent you gave, for example for the newsletter or for being contacted about your saved bag;
• nominate another person to exercise these rights for you in the event of death or incapacity; and
• resolve a complaint about how we handled your information.

Delete your account. You can delete your account at any time: in the DevotionCircle app (Account → Delete my account), in the DC Astrologer app (Sign out → Delete my account), or on the web at api.devotioncircle.com/delete-account. Deletion is immediate. We delete your account details, addresses, bag, wishlist, kundali profiles and reports, partner match reports, consultation chats and birth details, reviews and support tickets; for astrologers also the profile, photo, ID and PAN documents and bank details. We keep order, invoice, payment and wallet records without your account details for as long as tax and accounting law requires (up to 8 years). Unused wallet coins and membership minutes are lost. An account cannot be deleted while a consultation is running or an order is not yet delivered or cancelled.

To make a request, email admin@devotioncircle.com from the email address or with the mobile number registered with your account, or use the support section in your account. We may need to verify that you control the account. We respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Children and Changes to This Policy

The store and the apps are not directed at people under 18. Someone under 18 should use it only with the involvement of a parent or guardian. If you believe a child has given us personal information without that involvement, contact us so we can review and delete it.

We may update this policy when the store or its providers change. We will post the current text here and update the date at the top of the page.

12. Grievance Officer and Contact

For a privacy question, request or complaint, contact our Grievance Officer, DevotionCircle, at admin@devotioncircle.com.

Gyanitalk Technologies (OPC) Private Limited
114, Ostwal Plaza 2, (M CL), Sunderwas,
Udaipur City, Udaipur, Rajasthan 313001, India.